Return & Refund Policy
Return, Refund & Repairs Policy
At JOOLRY, every piece is carefully inspected and undergoes quality checks before being dispatched to ensure it reaches you in the best possible condition.
Returns & Refunds
Orders once placed are not eligible for returns, refunds, or exchanges.
We do not accept returns or exchanges due to a change of mind or personal preference.
If you are unsure about your size, please contact our team before placing your order, and we will be happy to assist you. Post that, if there are any sizing issues, we will exchange the product for your appropriate size.Β
If your order arrives damaged in transit or you have received an incorrect product, please contact our team within 48 hours of receiving your order at +91 84509 55932 / 99309 55932, along with clear photographs and/or videos of the product and its packaging. If the product is found to have been damaged in transit or an incorrect product has been dispatched, JOOLRY will repair or replace your piece to ensure it reaches you in perfect condition. Our team will also guide you through the process of sending the piece back to us.
Please ensure that:
The product is returned in its original packaging.
All tags and accompanying materials are intact.
Any repair or replacement will be initiated only after the product has been received by JOOLRY and inspected by our quality-control team.
Product Characteristics
Our jewellery is crafted and finished with careful attention to detail. Certain pieces may contain natural, semi-precious, or man-made stones, and minor variations in colour, texture, shape, or finish may occur. These subtle variations are a natural part of the craftsmanship and contribute to the unique character of each piece.
Cancellation Policy
Orders once placed cannot be cancelled.
Shipping Policy
Shipping timelines depend on the customer's location and are subject to the schedules and operations of our third-party shipping partners.
Processing & Delivery Timeline
Ready-to-ship products: Please allow a minimum of 1 week to receive your order.
Products requiring manufacturing: Orders may take up to 45 days to be completed and dispatched.
If your selected piece is not currently ready to ship, our team will contact you and provide an estimated timeline for delivery.
Shipping Charges
India: We offer free shipping across India.
International: International shipping is chargeable and will depend on the destination country.
For international orders, please contact our team at +91 84509 55932 / 99309 55932 to enquire about applicable shipping charges before placing your order.
Important Note
Once an order has been handed over to the shipping partner, delivery timelines are dependent on the courier service provider. JOOLRY cannot be held responsible for delays caused by third-party shipping providers, customs clearance, or other circumstances beyond our control.